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Denyse Duhaime

11 Months Ago

Cannon Rebel

Yesterday I was out shooting on the old by ways of NH -- I should have looked at my pictures before I got home, I only got a few before on every single shot more than half the picture is black. Looked on Canon forums and most say the shutter is stuck - so hopefully we can fix it from the suggestions on the troubleshooting page -- anyone had this issue? Any suggestions, hopefully I don't need to buy a need head.

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Edward Fielding

11 Months Ago

Was the lens cap off?

Have you shot with it after you got home?

 

Edward Fielding

11 Months Ago

opps posted in the wrong thread

 

Kevin OConnell

11 Months Ago

The nice thing about Canon is their customer service call center is in the US not India. If you call them, they will be more than happy to help you out. Canon has excellent customer service.

 

Denyse Duhaime

11 Months Ago

Great to know -- the first few shots of the day are
Great and then half black-- yes the cover was off --
Lol and yes I took pictures last night inside
And same story --

 

Kim Bird

11 Months Ago

....

 

Chuck De La Rosa

11 Months Ago

Is it under warranty, or close? I had an issue with my old 20D and sent it in for an estimate when it was 3 months out of warranty. They fixed it under warranty anyway. Canon's service is excellent.

 

Edward Fielding

11 Months Ago

How old is the camera and did you look up the shot count in the menus? Just wondering if it is a good time to upgrade before bothering with service.

 

Rich Franco

11 Months Ago

Denyse,

Did something happen to the "mode"? If the "mode" changed from a longish shutter speed to a very fast one, you'de get black exposures inside. Is the battery good? Did you hear the shutter actually open and close. Can you duplicate it now, maybe both inside and outside? Did the ISO go from 1600 to 100?

Rich

 

Chuck De La Rosa

11 Months Ago

Rich's comment made me think of something you can try. In the menus there is an option to reset the camera back to factory settings. Granted that will wipe out your custom settings, but that may clear up the issue.

 

Rich Franco

11 Months Ago

Chuck,

I'm with you,don't think it's a shutter issue.......

Rich

 

Denyse Duhaime

11 Months Ago

It is out of warrantee and no nothing strange happened
But I am out right now but I will check to see
If any of that is Rich and I can try the reset too

Why I thought it was shutter several people
On cannon forums had issues with rebels
And said it had been that -- I know I should look
At upgrade if I have to send for repair --
Hopefully not as I was hoping to add a new lens
This spring --

Thanks for all the suggestions

 

Denyse Duhaime

11 Months Ago

It is out of warrantee and no nothing strange happened
But I am out right now but I will check to see
If any of that is Rich and I can try the reset too

Why I thought it was shutter several people
On cannon forums had issues with rebels
And said it had been that -- I know I should look
At upgrade if I have to send for repair --
Hopefully not as I was hoping to add a new lens
This spring --

Thanks for all the suggestions

 

Denyse Duhaime

11 Months Ago

So the shutter is not stuck
Resetting it did nothing
It's still taking pictures where 3/4 of the picture is totally
Black

 

Denyse Duhaime

11 Months Ago

So the shutter is not stuck
Resetting it did nothing
It's still taking pictures where 3/4 of the picture is totally
Black

 

Chuck De La Rosa

11 Months Ago

Do you have a different lens you can try?

 

Dave Leo

11 Months Ago

It may be the mirror, not the shutter curtain.

Remove the lens. Look in the front and fire the shutter. Does the mirror stick ??


EDIT: set the camera on Manual mode.

EDIT #2: if you must make a decision, first check out KEH for a used body. (Look under Digital>CanonDigital>CameraBodies.) They have an excellent, credible reputation. I get lots of my used gear from them.

 

Alexis Birkill

11 Months Ago

Your description matches that of either a shutter or mirror failure, where roughly half the image is black and half is correctly exposed. (If it only happens when shooting with flash, it can be some other things, but it sounds like this happened in daylight?)

You can get an idea of whether it's a shutter failure or a mirror failure by whether the cut-off line (where it goes black) is well-defined (it goes from the photo to black quickly), or quite soft (the gradation between the picture and black covers a reasonable amount of the photo). A harsher cut-off indicates the shutter, a soft cut-off indicates the mirror. If you can post an example we might be able to advise further.

You can also put the camera into manual cleaning mode, which will attempt to lift the mirror and move the shutter -- if you have a rough idea of what you're looking for, this will generally identify the problem. In rarer cases the shutter can be sticking for a small amount of time, but not jamming, so it might not be apparent from this test unless you watch closely.

Both of these failures are reasonably common on older and/or heavily used cameras, and neither are realistically fixable by yourself unless you are extremely mechanically-minded. There's some instructions on how to fix one of the most common mirror issues here, but they're not for the faint of heart!

http://users.abo.fi/jskata/300Drepair/

Canon charge somewhere around $250 for a shutter replacement on a Rebel camera, I think, so you'd need to decide if it was worth getting repaired.

 

Denyse Duhaime

11 Months Ago

Thank you so much for all the help --
Yes if it's that much for a repair it would be better
To get a new body
I will try to post the pictures

 

Andee Design

11 Months Ago

Do they look that way on the camera still on the card, or just after you have transferred them to your computer?

 

Phyllis Denton

11 Months Ago

I had this happen twice. Both times I simply turned the camera off, at the switch-- not just letting it turn itself off. When I turned it back on, all was well! This is my first move for any electronic meltdown!! LOL

 

Denyse Duhaime

11 Months Ago

lol the camera has been off for almost a day now. It is like that on the card, and on the computer. Tried new lens and new card and different battery all same results.

 

Denyse Duhaime

11 Months Ago

now I am feeling really dumb as I can't figure out how to paste or upload the picture here --I know how to do it if it was on FAA but it is just in my files

 

Denyse Duhaime

11 Months Ago

I put it up on facebook :P: I am sure everyone will love to see this beauty

https://www.facebook.com/photo.php?fbid=10201958211585615&set=a.3143156706575.126012.1494693955&type=1

 

Andee Design

11 Months Ago

Why I asked it that happened to me one time and I had used the cable to transfer them.

They were fine on the camera but not transferred via the cable. I transferred them again

from the card to the computer then they were fine then. That is the reason I asked.

Hope you get it figured out or fixed soon.

 

Denyse Duhaime

11 Months Ago

Thanks Andee I wish that was the problem --

 

Jason Politte

11 Months Ago

This does indeed sound like the mirror isn't flipping up out of the way of the shutter. I would do like some others suggested and pull the lens off to have a look at what the mirror is doing when you depress the shutter button.

 

Rich Franco

11 Months Ago

Denyse,

Put the camera ona tripod and then run it throught all the F-stops and see if it show up in the beginning or end. High shutter speed or long shutter speeds. It looks like more of a mirro thing than a shutter from the facebook image.

If you use this camera for professional purposes, then it's time to get a new body. Professional cameras have shutters that last for 100-150 thousand times and the amateur bodies(Rebel) probably are a third of those, 30-50K. And the mirror probably falls into the same life cycle as the shutter.

With the soft edge, I would guess it's a mirror, as the shutter,being closer to the sensor will appear as having sharper edge,

Rich

 

Viktor Savchenko

11 Months Ago

It could be that other day you used lens that wasn't designed to Rebel.
You can check problem removing lens,make shutter like 0,5 sec or less and look if mirror fully close and open.

 

Denyse Duhaime

11 Months Ago

I guess it's time for a new body
I really appreciate all the help and was hoping
It was an easy fix ;-). You guys are the best
To try to help me and I really appreciate it

 

Denyse Duhaime

11 Months Ago

I guess it's time for a new body
I really appreciate all the help and was hoping
It was an easy fix ;-). You guys are the best
To try to help me and I really appreciate it

 

This discussion is closed.