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Has anyone gotton the email congratulating you on a sale only to get a second email stating there was a problem with the image? I got one such email this morning. FAA wants you to rephotograph the painting outside in natural light, with a tripod, with 12 megapixals. I promplty did as they requested but haven't heard from them all day. This has happened to me before. One time I lost the sale because they kept insisting the image was blurred, the other time, after taking about 50 photos, they finally accepted it. I get that they want the highest quality possible, but why does it take so long to for them to give you feedback. I stayed at my computer all day long waiting to hear if the replacement image was acceptable and still haven't heard a word. I'm on the west coast, they're on the east, so I bet a get an email tomorrow when I log on and repeat the whole thing all over again. I even emailed Customer Service to try and get status. Nada.
i think there is like only 2 people that answer that stuff (assumingly since i only had two names answer me in the past), i can't imagine the workload. a good scanner might be a good idea for later. or to really go over the rest of your stock now and see if you need to re-upload any.
I have purchased a few prints on this site, and using the green zoom is key. If it isn't the way you want it to look there, you will be disappointed. Most customers are not clear on this however. Artists are doing their best to get their stuff online, hoping it will be printable. It's one of those, "can't skip" parts of selling online. Since I realized that I, as buyer need to do my due diligence, I have not been disappointed. Most however do not. So artists, get it right, no one else here will do it for you. Just the way it is.
This is a "one man band" kinda site and "artist support" suffers for this. If you upload poor or low quality images, you will get this alert. I can't tell by looking at you site if this is the case or not, but it sounds like somebody wants a large image and your uploaded file isn't good enough to print. Waiting for "support" to get back to you is, well, time consuming.
Jamie, another way to possibly find out the status of the sale, or not, is to look in your own behind/the/scenes Sales page.....I heard nothing due to a glitch, but managed to find out because faa had posted the sale on my sale page, though I never got their email about the new image upload, or the sale.....have yourself a look there...Sales....
I've been frustrated by support contacts being "unclickable" on the contact page. Twice now I have sent email to the wrong email address because my short term memory is so bad. I have a hard time using Capcha, but at least I can keep trying until I get it correct. Likewise, the email for this issue is not published at all.
Jamie: Why don't you tell which image is being rejected? We could evaluate the problem, and help you fix it. In a few rare cases, the quality control person DOES make mistakes, and can be negotiated with.
had the same problem last week.... and i was out of town.....getting a different file from my home computer was no easy task.
i sat and waited and waited, no reply. i wrote each day until i finally heard 3 days later that everything was fine and it went to print several days earlier.
i had sent the client to faa for printing and it was being shipped to me to enhance and sign....telling dawn that was a mistake....she responded by telling me to relax because faa wouldn't have a deadline to client since it was going to me..but i had a deadline with the client at my end!
it made me realize that dawn can only do so much in a day...
i think the problem is that the initial "we've got a problem with yuor image" e mail is so in your face, we expect that when the problem is resolved, we'd hear about it as well.
as a solution, perhaps a standard e mail, already drafted, couldn't be sent out when problems have been resolved.
if only faa knows at their end, the artist is left hanging at the other.
I have finally heard back from Dawn. She still doesn't like the image. After waiting 24 hours for a response, she is now saying unless I fix this today, she will cancel the order. I have rephotographed with a 14 megapixal camera, on a tripod, outside in natural lite. I don't know what else to do. The image looks fine to me......the painting is kind of loose, so I think she thinks it's blurry. I've tried to post it here so you all can see it, but I get a message back that the image is too big. Now that's funny!!! If you go to my pages on FAA, go to the 'Water Scenes" gallery, almost to the botton on the right. It's called "Falling Water". Thanks so much for all your input. It's comforting not to have to go thru this alone.
Jaime...I offer digital image editing for $5 an image. However, I see you are in a bind to fix this. Send me the original file...I will rework it for you. Hopefully, you won't lose your sale. I am going to bump my digital editing thread for you to see.
this makes me really nervous, I feel like maybe none of my images would be good enough to print. This image looks like it has the natural softness you would expect from the style of the painting. How Confusing!
I looked at your image and indeed it looks a bit loose, but when I went to what sizes are available, you only can purchase the smallest print size, so the image/file that was uploaded was way too small.
How big is the file that you uploaded, can you re-check? If you can, re-shoot this image, but do a test shot first, with your set-up. Put a piece of news print or something with sharp type on it, a cereal box carton front panel and put this in the image. When you focus, make sure the type is sharp and you're shooting at F8 or higher. Go run to the computer, and look at the image, if the image is a bit soft, then the camera is moving, or the lens is shaking or the tripod might be doing something. If you have a cable release, use it and see if it helps.If you don't have a cable release, then put the camera on self-timer, 10 seconds, stand away from the tripod and let it take a shot.
I don't know what software program you are using, but the image, if you want to sell bigger images, then the file size has to be around 20mp and, in your case, since your image appears to be square, a file 5500 x 5500, or 6200 x 6200 for the largest possible print to be made.
I might also "pop" the image with some saturation and/or contrast, just a tweak,
@ann, i think they mostly look for pixelated or compressed looking images. or paintings that show grass, or distortion, light reflection, etc. looking at some of your stuff, i would say it would probably pass, some could be sharper though, like they were stretched a bit. (looked at the originals)
She sent me the original file...and wasn't filling the frame with the art when she shot it. I am having her reshoot it to fill the frame and then do some light editing. Hopefully it will be good after that.
I have reshot the painting using the entire viewfinder space for the painting. Thank you, Angelina, for the input. I am awaiting Dawn's input.
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In the end, I changed the ISO setting to 100 (like so many of you said), shot with 'auto' turned off, 'macro' turned on and 'closeup' selected in 'scenes'. Also, I used FastStone (thank you, Beth) instead of Windows Live Photo Gallery. But the brilliance was this........Angelina suggested that I shoot the painting in quadrants, which I did. She then stitched them together to come up with a beautiful, clear, sharp image and, absolutely, deserves all the credit. All I did was 'point and shoot'.
Again many thanks to all of you. This 'discussion' thread has to be the poster child for an example of the best collaborative teamwork ever. Job well done.
Neat to see the way everyone helped out here! Awesome. I have just been here on FAA for a couple weeks. I have not made a sale yet but after reading this I am nervous if my images would be clear enough if/when someone does want to purchase. How can I know or can I?
I agree with others, it is so great to see so many willing to help another artist. I have been following this thread, and learning from it, even though I did not contribute because I do not have the technicial input to be of any help. Anyway, I am glad to know the outcome is successful.
Ok, now that we've had a day to relax and breathe, I have another question. Mike S., you mentioned using a scanner instead of uploading from my camera to the computer. Do you mean the scanner that comes with my 'all in one' Epson Stylus NX515? I don't understand why the images would be clearer because they'd still be coming from my camera, thru the scanner to the computer. Confused.
Probably means a scanner (normally professional) that is a proper scanner and nothing to do with your camera.
A lot of artists take their work to a proper scanner and pay to have it scanned. Others have good scanners but I have to photo as my work is on boxed canvas normally and also too large for scanners. (wont pay lol)
Oh my gosh, Beth, do you ever go to bed??? LOL. I wasn't sure what he meant, but a separate piece of hardware makes more sense. I am going to reshoot all the stuff (that I still have) to try to improve the quality. Didn't know if I should invest in more equipment or not. Probably not. From what everyone said it seems like my Nikon should be able to do the job. Do you think so?
the scanner isn't that expensive. i use a epson perfection v600 sells for about $180. takes awesome scans. enter the dpi and scan it in pieces if you have to. get a panorama program to stitch it together. think of the scanner as one big camera. you don't use the camera at all. plop the painting down on the bed, enter the dpi, like 1200 would make a huge scan of many things (300 dpi is standard size), and poof - a nice clear eye and nose. or whatever. you can also scan 3-d objects..
for example, i scanned these buttons in - didn't use a camera at all.
it does everything the bigger 800 buck one does. but i think it has a smaller area for scanning slides. i can scan 5 slides at once with this - first time i was ever able to do this. i can get a real of about a 100 done in 3 hours (time includes dusting them off and naming them). it makes amazing macro's.
if you have photoshop the panorama stitcher is easy to use, you align them first, flipping the pieces right side up. hit align and it lines them all up. then hit autoblend and it blends them. however if you find a panorama program you can stitch them seamlessly too.
this artist scans them in and stitches them later the are a similar size. i think they are scanned at a 1:1 - but you can also blow up really large too. however too large and your machine may not be able to hand the file size and the canvas pattern would also increase. right now i'm scanning 35mm slides at 3200dpi, and the output size is rather huge i think it's close to a 18-20mp camera.
i got my camera for the intention of scanography, but it hasn't really been a hit. so now i'm translating old negatives and slides with it.
I also ordered a print of my painting " Life's Path " as a gift to be sent to another : & Dawn said to upload a new pic as it was blurry ,I did this & sent many emails to her ,she said she never heard from me & canceled the order ,,I heard from Veronica after & Dawn & they said they would fill the order as long as i knew there was no returns .to me the pic looks fine .not sure if I should delete this painting ?
OK, I have a really dumb question about scanning artwork in sections!! Do you have to measure and scan exactly each section to make sure there is no overlap or what? Or do you have to crop each section so there is not overlap before you run the software to stitch them together, or does the software just do all of that ???
you'll want some overlap, say a few inches. the stitching programs need a something to line up against. just plop it down the best you can, set dpi, and scan. then place the pieces in say - photoshop, stack them up in one file, line them up so the are all in the up direction (you have to place the painting upside down to get the other corners). select all, hit auto align, then auto blend. otherwise you'll have to follow the pano software. but yeah, overlaps.
This has been a great read......am I right that what made this sale go was: taking four 4320 X 3240 photos (quarters) mp photos, stitching them together, then taking this huge mp photo and shrinking it back down to the size ordered?