It shows in your sales folder right after the customer hit the final "Submit" button at the end of the purchase process.
If the sale doesn't show in your Sales folder then probably something went wrong when your client placed the order.
Yes, I know that. Thank you. I had many sales last year. I just don't know how long it takes to register on the site - if it went through, so that I can respond to him. I told him to call his card company and ask them, since FAA can't seem to answer it for either him or I.
I just find it a bit ridiculous that they couldn't respond to him in a timely manner. It has been nearly 24 hours now. They really should have actual humans answering their phones instead of machines taking messages or return calls more quickly.