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Jody Miller

12 Days Ago

Upgrade Membership Page Not Working

Is anyone else having trouble with the "Upgrade membership" submission not working. I've been trying for over a week to upgrade my membership and it will not accept my info. I have tried several computers, browsers and credit cards. The site just kicks me off once I hit submit....
I have opened a ticket with support but thought I'd see if anyone else was having the same issues.

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Faye Anastasopoulou

12 Days Ago

Same here, Jody. I had been trying to upgrade to premium for 2 years but all my cards were being rejected.
All of a sudden - without doing anything on my end - the card was accepted.

Now I am trying to update the details of my new card but I get the message "CREDIT CARD failed authorization".
Same with all my cards.
I contacted the correspondent banks and made sure there are no issues with my cards.

Sadly, I suppose I will lose my premium account on the automatic renewal day.

P.S. All the details are correctly written.
I type everything anew
I do not use a prepaid card
The account balance of my cards is a lot more than adequate

 

Abbie Shores

12 Days Ago

Unfortunately it's working. So this may be something to do with the card, or input

 

Jody Miller

12 Days Ago

Thanks Faye- I understand your frustration. Wow- 2 years.
And yes, Abbie, I understand your statement, but I am a computer technician as well as a photographer- I can't see what I can possibly be doing wrong. and with three different cards and several different computers and my phone...I still can't get the submit button. I will just keep trying and perhaps in 2 years it will work.

 

Jessica Jenney

12 Days Ago

Have you tried different browsers? Cleared your cache?

 

Jody Miller

12 Days Ago

Thank Jessica- yes cleared cache and tried different browsers. Even tried it on my ipad, my cell phone and two other computers I have in the house. Called my CC company and they say no attempts have been made or denied. Plus I use these cards a lot online to shop. It's very odd.

 

Jody Miller

11 Days Ago

Just tried again today-different response than last week or even yesterday.
Once I fill all the boxes and hit Submit- it just brings me right back to the upgrade membership page with nothing filled in and no error message.
Same response on 2 computers (google chrome and firefox).
Perhaps I can hook up an old windows 7 machine and try it there. LOL

 

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