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Vicky Knowles

4 Days Ago

Items Other Than Prints Not Displaying In My Shop Menu And Category Dropdown

Hi, I wrote to tech support yesterday but have not heard back, hoping someone here can advise me because I'm so aggravated right now - I don't know how long they normally take to respond. I only have four images in my shop because I want to be sure it's working properly before I add more. I had actually started it years ago and came back yesterday to give it another try, because FAA was offering images on other items now (not just prints).

I hope I can explain this clearly!

I had heard that all of the items should show automatically (by items I mean pillows, t shirts, phone cases, etc) and be listed in a column on the left side of the shop. But for me, the only things in that column are prints - no other stuff. I went in to one image and manually adjusted everything for each item (even though I had default prices set for everything already). Now, if I click on that one image, I see the various items, but there is no indication from my main shop page that I sell anything other than prints at $22. There is no way for anyone to filter by any product other than prints. When I click on "all products" from the drop down menu, it only shows me wall art, stationery, and cell phone case)

Does anyone have any advice? I'll attach a screenshot of the menu & "products" on my main shop page, although the problem is more than that.


Also, I do have the Pixels box in settings checked.

Thanks!

Reply Order

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Jessica Jenney

4 Days Ago

Vicky not all items will be on FAA. When you are uploading images on the edit page you will see that some products are on Pixels. FAA sells mostly Home Decor merch.

See the link below

 

Jessica Jenney

4 Days Ago

Here is your work on Pixels.com. This is where all your products are selling:

https://pixels.com/profiles/vicky-knowles/shop

 

Vicky Knowles

4 Days Ago

Thanks Jessica, unfortunately that looks exactly the same as my FAA page. None of the non-wall art items are showing, it just shows one image of each with a $22 price. When I look at my friend's shop (we did everything the same, as far as we can tell), all of her products are listed on her FAA page. I can't post a screenshot, but here's her shop, and if you look to the left there are a lot of categories, and when you click on all products (dropdown), a bunch of categories show up.

https://fineartamerica.com/profiles/heather-sims/shop

 

Mike Savad

4 Days Ago

do you have prices set for everything? it won't show if you have no price there. also make sure to have more keywords, but that won't help the product line.


----Mike Savad
http://www.MikeSavad.com

 

Jessica Jenney

4 Days Ago

Vicky you have to click on the wall art for all the substrates to show

 

Jessica Jenney

4 Days Ago

There is a drop down arrow to click on for each product

https://pixels.com/featured/swimming-in-the-wibble-lagoon-vicky-knowles.html

 

Jessica Jenney

4 Days Ago

Scroll down the page and you will see all the products. It is kind of hidden on FAA, but still they are all there.

https://fineartamerica.com/featured/swimming-in-the-wibble-lagoon-vicky-knowles.html?product=art-print

 

Abbie Shores

4 Days Ago

Hello,

When you are pricing the work or editing it, you can see non-household items are on http://pixels.com AND premium sites only.

You can see more about this under BEHIND THE SCENES | DOMAINS

If they are not there, you have not priced them

Abbie
-------

Artists Community and Technical Support Manager | Shopify/Pixels Representative
"I'd give up chocolate, but I'm no quitter"

 
 

Vicky Knowles

4 Days Ago

Thanks for your replies everyone - I'm not sure that I made my question clear. I'm not talking about getting found in search or under the general FAA product categories, at this point I am only worrying about the appearance of my own shop.

I don't understand why the only categories listed on my shop page are ONLY for wall art and stationery. I posted a link to my friend's FAA shop, and she has all sorts of categories that don't appear on mine, show for me, even though I have prices set for some of those items. I wish I could post another screenshot here to clarify!

Jessica, thanks - I did see the drop down under wall art, but it's the non-wall art items I'm trying to have show.

I understand that I need to go into each item and set prices for them, I have done that for some (pillows, tote bags) but I didn't want to do everything until I could see that it was working. This brings up another question, what is the purpose of default prices if I have to manually type them in for each variation of every item?

If you look at my friend Heather's FAA shop: https://fineartamerica.com/profiles/heather-sims/shop you will see what I'm talking about. On the left she has (after wall art) Home Decor, pillows, curtains stationery, tote bags.. and if I click on the "all products" drop down, I see even more categories such as Men's apparel, Beach, Lifestyle, etc - all with products listed underneath. If I click on "throw pillows", I see all of her available throw pillows. I don't have throw pillows in my left hand menu. All I have is Wall art and Stationery. My drop down shows wall art, stationery, and phone cases. Neither Heather nor I have premium accounts.

It's not realistic to expect a buyer to have to click on every single image (I do hope to post many more if I can ever get this to work) to see if by chance I might have a throw pillow or tote bag with that image, or even something they might not have been looking for. That's what the left menu and product drop down are for, and that's the way it works for other peoples' shops, but not mine. I hope this makes sense.

Just to reiterate and simplify, the problem is with the left menu and category dropdown. The pixels site is exactly the same as the FAA site - when I click on the category dropdown there, i still only see "wall art, stationery, and phone cases", even though I have prices set for other, different items.


Thanks

 

Mike Savad

4 Days Ago

you have to be selling them for it to be there. i assume you have prices on every single item you want to sell? if its blank, it won't be in there. use the bulk edit to do them all at once. default will cover everything you upload.

your fine art site will only have decor type items.

but do check all the prices and for all the sizes.


----Mike Savad
http://www.MikeSavad.com

 

Vicky Knowles

4 Days Ago

Hi Mike, yes I did put prices on the items I want to sell. First I went through the default prices and saw that did nothing. Then I went into each image and set prices/made adjustments for some - those are the only ones that show up. I'll do more if I ever get this sorted out.

Thanks for the bulk edit tip - that is a huge help!

 

Vicky Knowles

4 Days Ago

Mike, just after I hit send I saw your comment about my fine art site only having wall decor - I don't know if you looked at the link I posted to Heather Sims' Fine Art America site, but hers shows all products (pillows, tee shirts, etc). She does not have a premium account, so that's not it.

Also, my pixels site only shows the same stuff my FAA does..

 

Jessica Jenney

4 Days Ago

No Vicky, pixels shows more products than FAA does. Just to be sure, you should do a bulk edit of your prices and products.

And check your default settings for all products and prices. If you have default settings filled in then you are good to go. Default settings are only for future uploads. Bulk edit is for work already uploaded.

 

Mike Savad

4 Days Ago

and be sure to hit submit on the image or it won't show either. defaults are confusing because it doesn't affect things you already sent, the bulk edit does that. if you edited it and you saw the products then its working. just do the rest.


----Mike Savad
http://www.MikeSavad.com

 

Vicky Knowles

4 Days Ago

Jessica, if you go to my shop through pixels, you see more categories than Wall Art, Stationery and Tech? In the drop down category menu as well - I ask because I don't. The two (FAA and Pixels) are identical to me. I tried a few different browsers: https://pixels.com/profiles/vicky-knowles/shop

And yes I have all of my default prices set, but the only way to make them appear anywhere is to manually type them in.

This is so frustrating :(

 

Mike Savad

4 Days Ago

again the defaults don't affect what you already uploaded.

go to behind the scenes, find bulk edit. then edit all your images there, fill in the info, hit submit then everything should show.


----Mike Savad
http://www.MikeSavad.com

 

Jessica Jenney

4 Days Ago

It should be a smooth process if you have your default settings filled in.

Now go and do a bulk edit of your products and prices!

 

Vicky Knowles

4 Days Ago

Thanks Mike, I did set the defaults first, but no products showed anywhere. They only appeared (when clicking on the image) after I had gone in and manually set the prices. I will try the bulk edit though, maybe that will help.

 

Jessica Jenney

4 Days Ago

I see all your products now next to each image. Now you can upload without any problems as long as your have prices on your default settings

 

Vicky Knowles

4 Days Ago

Thanks - the bulk edit did seem to activate the products so that when I click on the image (in both FAA and Pixels) I see more options over to the right.

Unfortunately none are showing up under categories or the menu on the left. Hopefully tech support will get back to me at some point (the automated email I sent last night said "a few hours" and it's been about 24. I really want to add more but don't want to waste my time if this doesn't get straightened out.

I do appreciate all of your comments and suggestions.

 

Jessica Jenney

4 Days Ago

Vicky, be patient, the shop and search takes 24 hours for the updates to appear!.

Nothing needs to be straightened out. The default settings will put all your products and prices on all future uploads. Maybe you should default on the images page instead of the shop page for now

 

Vicky Knowles

4 Days Ago

LOL I didn't realize that it took 24 hours because some changes happened right away.

 

Abbie Shores

4 Days Ago

You are being answered here (and by me)so I have not answered you there. They are saying exactly what I would have said.

As long as the images are large enough for prints, you need to price them to have them on sale. If you choose not to sell something, leave the space for markup totally blank. Not even a space.

There are four ways to price images for your future reference;

Log in

Price and Dimensions - Originals and non print on demand - This means any work you are selling and sending out yourself, such as physical paintings or prints you have made at home. Edit image or on upload, fill out the Price and Dimensions area completely

-----------------

Single Pricing - Edit the image you wish to change and put in the new prices. Submit.....This is slow but great if you just have one or two images you need to change

-----------------

Bulk Image Edit - For existing works whose prices you may wish to change after you have uploaded them.... This is on the Behind the Scenes page next to Default Settings

-----------------

Future Pricing - Go to 'Default Settings' and put in the prices you will be wanting on all future uploads. Submit .... This sets prices for future uploads

-----------------

Or, of course, you can price as you upload, on the upload page

-----------------

Refresh your page to see the new prices on your profile

Always log out to see what other people are seeing. Logged in you see base price

It is not possible to have separate prices for different prints, ie canvas/metal.acrylic

-----------------

As it explains on the pricing areas all other non household goods are on http://pixels.com and premium sites only

Just log in using your normal details

You can see more about this in your BEHIND THE SCENES | Domain area

-----------------

Search pages (such as particular product searches) take 24 hours after the prices added to be shown

-----------------

 

Vicky Knowles

3 Days Ago

Thanks Abbie, but my problem/question was never about pricing. I've always had pricing on the items I wanted to sell (such as tote bags, pillows, etc), i was just given advice on an easier way to add them. I had a different browser open where I was not logged in, and was viewing as a visitor.

My problem was that all of the categories I was using were not displaying on the side or drop-down category menu.

If you look at my initial post, I have a screen shot of my menu and category drop-down: the menu on the left only shows "wall art " with various options, and " Stationery - greeting cards", yet I had numerous other items listed (all with prices), including a notebook, tote bags, and throw pillows. Those products are not appearing in the left menu at all.

In the screenshot, I also selected "products - all" and this shows "Wall art" with types below, "tech" with two types of cell phone cases, and "Stationery" - with just greeting cards. Again, there is nothing there for the other categories/items for which had previously added prices - including (but not limited to) tote bags, throw pillows, and spiral notebooks.

This appears is the same whether I'm in FAA or Pixels.

To reiterate, the problem in a nutshell is that the menus and category drop-down on my shop page are missing information.

 

Jessica Jenney

3 Days Ago

You can see all the additional products under your images on FAA

Sell Art Online


 

Vicky Knowles

3 Days Ago

I know that, Jessica, my problem is that most of the categories I was using were not displaying on the side or drop-down category menu.

No one looking at my shop would even know that I offered tote bags unless they clicked on every single image and looked for them. Other shops aren't set up this way, I don't know why mine is.



 

Heather Sims

3 Days Ago

I don't get it Vicky. My profile on the left hand side shows all my categories with the pillows, totes and all that. I have the Free account and not premium and this is my link: https://fineartamerica.com/profiles/heather-sims/shop

If you are creating and seeing the pillows I'm not sure why on the left hand side it won't show the totes and all that on the side. It seems like a glitch to me b/c I looked at one of yours and it has a phone case available so why isn't the phone case showing on the left hand side? Seems a glitch?

 

Vicky Knowles

3 Days Ago

Thanks Heather, I'm glad someone else sees this. Your drop down categories menu shows even more categories too - including t-shirts - and that's your FAA link too, not your Pixels link. There's obviously a glitch in my account, maybe starting over is the way to go. I created a new account to test it and it seems to work the way I wanted - I'm just glad I don't have 200 items to transfer over!

I looked back in Facebook and saw that I had similarly frustrating problems back in 2013 when I first started here (I was asking for help on FB), I'm sure that's why I didn't come back for six years, lol.

 

Jessica Jenney

3 Days Ago

Heather and Vicky, it takes 24 hours for new products to be found in the shop and the search

 

Abbie Shores

3 Days Ago

Nothing like that is supposed to show on FAA. If people are showing phone cases here, THAT is a glitch.

It is Vicky's site that is working as it should.

Nothing other than household fine art is meant to show on FAA. No phone cases should be here, or T's... Etc

It can take over 24 hours. For everyone

 

Jessica Jenney

3 Days Ago

Now I see another account for Vicky!

 

Abbie Shores

3 Days Ago

Jessica she said she started a new account which is not the way to go. Her account is working.

 

Jessica Jenney

3 Days Ago

I see now. Abbie phone cases were always on FAA

 

Vicky Knowles

3 Days Ago

Jessica, I wasn't asking about items being found in search, i was asking about the categories listed in the left menu and in the drop down for categories. The change was instantaneous for my test shop.

I guess FAA changed something and not everyone was made aware, because I see t-shirts, pillows, tote bags, etc in both of your FAA (Not Pixel) shops, Abbie & Jessica.

Thanks for your help :)


 

Abbie Shores

3 Days Ago

Pillows and tote bags, yes. They should be. I'm annoyed about the phone cases as they should not be there at all.

You can see what should be pixels only, on an edit page. Where you price it it says if a Pixels product only or not. See the pixels logo on the right of the product

 

Vicky Knowles

3 Days Ago

Abbie, I'm only talking about the left menu and the drop-down product category menus. I don't care if a link ultimately takes you to pixels which seems well integrated with FAA anyway, I'm talking about what someone would see when they are in my FAA shop, looking at the *Left Menu* and the *Product Drop-Down Menu*. I don't care if it says pixels after they are looking at the item.

Since we can't post screenshots here, and I think I'm not explaining well, I took some from your shop showing all of the products, coffee mugs, towels, etc, even phone cases! All on the fineartamerica site - I even circled where it says fineartamerica in the address bar. Whether or not this is technically on pixels is beside the point. I

https://evknowles.com/faa/

I can't explain it any clearer than that.



 

Jessica Jenney

3 Days Ago

Vicky the left menu is considered part of the search so there is a delay! If you don't like that then maybe don't have your landing page on the shop.

You did a bulk edit less than 24 hours ago so the left side won't update yet.

 

Vicky Knowles

3 Days Ago

Jessica, if you look at the screenshot In my initial question, it shows that it was my shop. I created a second account to test this, and everything - full left menu, full product menu, items, came up instantaneously, no delay.

 

Jessica Jenney

3 Days Ago

So then why not wait till the end of today and see. It makes a difference when you add new products later on as you did. There will be a delay.

 

Jessica Jenney

3 Days Ago

As you can see on Pixels I see your products on the left side

https://pixels.com/profiles/vicky-knowles/shop

 

Vicky Knowles

3 Days Ago

I did wait. It had been over 24 hours.

 

Jessica Jenney

3 Days Ago

On the left side on FAA you will only see FAA products. On Pixels you will see all products on the left side. Get it now?

 

Abbie Shores

3 Days Ago

I KNOW where you are talking about. I am answering. Phones should not be there anyway

I understand what you are talking about and I see those things you have priced on your image pages

 

Abbie Shores

3 Days Ago

Ok I want everyone to stop writing please and wait




 

Abbie Shores

3 Days Ago

Vicky

On your FAA image page are all the household products you have priced, listed on the side of the image.

On your Pixels site are ALL the products you have priced on the side of your image

On the shop page are not everything until quite a few hours have passed. Sometimes instant and sometimes even up to 48 hours. Depends when you load and if the cache is working as it should

On the FAA shop are all the household items you have priced

On Pixels are ALL the items you have priced

Now.... knowing that, on which page can you not see all the items you should see. A link please. Along with what you cannot see there that you should

 

Jessica Jenney

3 Days Ago

Abbie, I explained that on FAA shop on the left menu side you will only see FAA products. On pixels she will see all products on the left side. I think now she understands.

 

Heather Sims

3 Days Ago

I think what she is saying is that on FAA website in the PRODUCTS- All dropdown you can see everything from mugs to phone cases beach towels. Basically all of it and it's ALL on FAA site in the drop down... It's ALL on Pixels too but it's also ALL on FAA. it explains that in her link. I don't think she is talking about about a new product not showing up. It shows it on her screenshot link. I get what you are saying loud and clear Vicky . :)

 

Vicky Knowles

3 Days Ago

Thanks Heather, I'm glad that you understand what I was saying.

FAA shows all of the items, as does Pixels.

 

Heather Sims

3 Days Ago

Yes. I'm not sure why it seems it's being said that it doesn't when everyone's does. Oh well.. Glad you have it all working :)

 

Jessica Jenney

3 Days Ago

Yes, that's just how it is. Its not perfect. If you don't like the way it's done...nothing you can do about it.

No Vicky on the left side menu on FAA does NOT show all products. Its shows all products on the left side menu only on Pixels. I posted the link above.

The dropdown at the top DOES show all products on both sites. It doesn't make much sense but that's just how it is.

 

Heather Sims

3 Days Ago

She's not talking about the left side but over to the right of it where it says "Products" and has a drop down screen for ALL products.. there it shows everything.. On the left shows some. That is what she is saying. I'm not sure why no one gets that?

 

Jessica Jenney

3 Days Ago

Heather, that's just the way it is! Get it? She may not like it but nothing she can do. There is no glitch!

 

Heather Sims

3 Days Ago

Ok.. i see you edited .. She's been asking about the products ALL drop down and ALL shows on FAA.. Anyway.. Obviously her questions were misunderstood. .

 

Heather Sims

3 Days Ago

We get it.. But others were saying that ALL the products weren't showing on FAA when they were.

 

Jessica Jenney

3 Days Ago

She wrote:

"If you look at my initial post, I have a screen shot of my menu and category drop-down: the menu on the left only shows "wall art " with various options, and " Stationery - greeting cards", yet I had numerous other items listed (all with prices), including a notebook, tote bags, and throw pillows. Those products are not appearing in the left menu at all."

So she was talking about the left side, Heather.

 

Vicky Knowles

3 Days Ago

Thanks Heather, I am glad you understand.

I must have mentioned the products dropdown 50x, then people said that only showed on pixels and that your shop and my new shop were not supposed to work that way. So I showed in my screenshot that other shops were set up that way too.




 

Vicky Knowles

3 Days Ago

Jessica, I was talking about both the left and the drop down. And I had other items listed (and priced) that were not showing up in the left menu, including pillows & totes. And it had been more than 24 hours.

The rest of the post you quoted said this:

"In the screenshot, I also selected "products - all" and this shows "Wall art" with types below, "tech" with two types of cell phone cases, and "Stationery" - with just greeting cards. Again, there is nothing there for the other categories/items for which had previously added prices - including (but not limited to) tote bags, throw pillows, and spiral notebooks.

This appears is the same whether I'm in FAA or Pixels. "


So yes, that was the initial problem - but then you and Abbie said that nothing other than "art" should be showing up under the FAA shop, which is not the case.


 

Heather Sims

3 Days Ago

Initially she was talking the left side till it was said that not ALL products showed on FAA in dropdown.

Abbie wrote, "Nothing like that is supposed to show on FAA. If people are showing phone cases here, THAT is a glitch.

It is Vicky's site that is working as it should.

Nothing other than household fine art is meant to show on FAA. No phone cases should be here, or T's... Etc

It can take over 24 hours. For everyone"

On FAA in ALL products dropdown you see phone cases.. Jessica said above also that it is true that all products are here... all products in dropdown are same which is contrary to the quote above. Anyway. I think she has her shop running fine but there is contrasting replies that were confusing.

 

Jessica Jenney

3 Days Ago

So are all your questions answered now, Vicky?

First there was FAA selling only wall art Then years later came Pixels. Pixels is supposed to be the mother ship (so to speak) with all products, but FAA also has many other products so it's all very confusing to us as well as to visitors.

If you want to promote your work then it's best to promote the Pixels site with all products listed on the left menu.

 

Heather Sims

3 Days Ago

Good idea on promoting pixels site only for a link.

 

Abbie Shores

3 Days Ago

It is not meant to be unless things have changed and nobody has told me. It is understood that this will not happen to FAA

I am going to have 'everything' removed from FAA as it should be

 

Jessica Jenney

3 Days Ago

Abbie, this is on FAA, all your additional products that are not supposed to be selling on FAA

 

Abbie Shores

3 Days Ago

GRRRRRRRRRRRRRRRRrrrrrrrrrrrrRRRRRRRRRRRRRRRRRRRRRRrrrrrrrRrrrrRRRRRRRRRRRRRRRRRRRRRR

 

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