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Rodney Frederickson

7 Days Ago

Custom Slide Background Image Not Visible On Aw Sometimes

Anybody have this issue whereby a custom slides background image shows up sometimes but other times it doesn't ?

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Jessica Jenney

7 Days Ago

Check your slides to make sure you have an image there. I see one of your slides is gray. When I click on that gray slide an image comes up. You should put in a destination URL of where you want the slide to go to.

Make sure you click on apply changes!

 

Rodney Frederickson

7 Days Ago

Hi Jessica,

Yeah it’s weird because I uploaded files for the slide and applied the changes before I logged it.

Did this a few times because it works for awhile and the out of nowhere, the slide is blank. When I log back in, the images in the slide (for desktop & mobile) aren’t there and I have to start the process all over again.

It’s as if my the uploaded images are being saved or something.

Any ideas?

 

Rodney Frederickson

7 Days Ago

Also, the destination link for the slide is correct - it points to one particular image.

 

Jessica Jenney

7 Days Ago

"Yeah it’s weird because I uploaded files for the slide and applied the changes before I logged it." How did you do that without being logged in? Why would you want a slide to go to only one image? I mean why limit yourself to one when it can point to a collection instead?

Your desktop slide should be 2000 x 800 pixels and you also need a slide for mobile version preferably a square image

 

Rodney Frederickson

7 Days Ago

I meant before I “logged out”.

The custom slide points to the newest painting. I have ideas for the custom slides that I want to explore but wanted to test out this first one.

The image sizes for the slides are as recommended: 2000x800 (desktop) and 1000x1000 (mobile).

Is there supposed to be a green “Saved” confirmation when saving the slides section? I noticed it’s the only section that doesn’t show that when I apply the changes.

 

Jessica Jenney

7 Days Ago

Yes, there is a green box that says "apply changes"

 

Rodney Frederickson

7 Days Ago

I uploaded and applied the changes for the custom slide images last night.

I awoke this morning, logged in and saw that those images aren’t there anymore for that slide.

 

Jessica Jenney

7 Days Ago

After you click on apply changes you should then see the changes, unless there is a glitch? But it works for me now

You said that you didn't see that box for the slides? And now you say you clicked on it? "I noticed it’s the only section that doesn’t show that when I apply the changes."

 

Rodney Frederickson

7 Days Ago

Yes, i’ll see the changes. Everything will look fine. Even when I immediately log out, it will still work fine.

But after about 5 minutes or so, I’ll see the blank gray slide again. And when I log back in, the images aren’t there anymore.

 

Rodney Frederickson

7 Days Ago

The apply changes box is always visible. The confirmation message of "saved" doesn't appear in the slides tab when editing the homepage. It does in the other tabs so I was curious if this was normal.

 

Jessica Jenney

7 Days Ago

I only see a gray slide. Maybe try to delete that side and click on Add New Slide and make it custom. There is no saved button. I just tried a new slide and it worked for me.

 

Rodney Frederickson

7 Days Ago

look at it right now, I just uploaded again.

 

Jessica Jenney

7 Days Ago

I see it now. So what did you do differently?

 

Rodney Frederickson

7 Days Ago

nothing - this is the vicious loop :) lol

I haven't logged out yet either.

So now I'll log out.

 

Jessica Jenney

7 Days Ago

Now it's gone again!

 

Rodney Frederickson

7 Days Ago

yes :(

 

Jessica Jenney

7 Days Ago

Did you try to delete that slide altogether! Maybe that slide is corrupt. Best to delete so you don't have a blank slide. Why not try a regular slide, not custom and see if that works.

Is your slide a jpeg? Could be something wrong with your image file? Maybe try another file?

 

Rodney Frederickson

7 Days Ago

I just deleted the slide and created a new one with the image.

And logged out.

 

Jessica Jenney

7 Days Ago

Yes, always delete a problem slide.

 

Rodney Frederickson

7 Days Ago

yes :)

Now it's off and on again - visible in the browser on my laptop but not my phone.

Even after I clear the history and empty the cache as few times.

 

Rodney Frederickson

6 Days Ago

Hey Abbie & Jessica,

Any ideas as to why this is still happening?

I thought it was perhaps a server issue from all the maintenance yesterday.

I uploaded images for my 2 custom slides this morning, it worked fine for about 5 minutes when viewing my AW in the browser.

Afterward, the images were no longer there - just a blank dark gray slide. When I logged back in to edit the slides, the images were no longer and I had to upload all over again.

And yes, I'm using the "apply changes" each time ;)

 

Abbie Shores

6 Days Ago

As in a thread on the main discussions page, we've upgraded servers so things were up and down

All should be working fine now

 

Jessica Jenney

6 Days Ago

I see your have 2 bad slides. Did you delete the slides you had before?

 

Rodney Frederickson

6 Days Ago

yeah but it's still happening.

I just had to upload the images again to the slides as they keep disappearing after a few minutes.

I even deleted the slides and started over too.

Thoughts?

 

Jessica Jenney

6 Days Ago

Maybe best not to do custom slides for now. Try the templates instead. You can change the pictures on the templates and select the backgrounds

 

Rodney Frederickson

6 Days Ago

If it's working fine for you and others, then why wouldn't work for my site?

I don't want to use the templates.

 

Jessica Jenney

6 Days Ago

I just signed into my site and saw that the mobile slide was missing. I uploaded it again. So it's not just you!

I understand but using the template is better than a blank slide.

 

Rodney Frederickson

6 Days Ago

wow - ok

good to know

 

Jessica Jenney

6 Days Ago

I see that on your custom slides the picture/frame is cut off at the top. Why is that?

 

Rodney Frederickson

6 Days Ago

it's just the way the images came out in the design - it's not a site issue.

 

Jessica Jenney

6 Days Ago

I see they are blank again! :(

 

Abbie Shores

6 Days Ago

Ok.....

Leave
Things
Alone
Until
We know
It's
Working

Doing it again and again when you know it's broken, reminds me of Homer being electrocuted.

I've told Sean

Now please just stop trying

Hugs

 

Rodney Frederickson

6 Days Ago

Hi Abbie,

Ok

Wasn’t sure if it was due to something I was or wasn’t doing - thus the repeated attempts.

Appreciate the help.

Let me know when it’s working.

Thanks

 

Abbie Shores

6 Days Ago

Will do :-)

 

Kathleen Bishop

5 Days Ago

Feeling pretty dense. Cannot figure out how to make slides mobile responsive. Square format did nothing. Still way off kilter. Must confess I did not dig through all the old messages that may have explained how to set up for mobile. Shouldn't there be a way to position images and text/buttons?

 

Jessica Jenney

5 Days Ago

Kathleen, a square image will work for mobile version. But I am using a custom slide, not the template!

Below the mobile slide there are choices about artwork image and dimension, etc.

 

Jessica Jenney

5 Days Ago

For now the slides are not showing on tablets and phones!

 

Kathleen Bishop

5 Days Ago

Thanks, Jessica. I did try square format artwork with their template, and I tried several different dimensions. Artwork still way off to the right of screen and cut off. I don't see where/how to swap out FAA template for custom slide. I'd much prefer my own if I could understand how to get rid of theirs.

 

Jessica Jenney

5 Days Ago

There is a drop down for a custom slide! Slide type: Custom

 

Rodney Frederickson

5 Days Ago

Hi Abbie,

Any updates on the custom slide image issue?

 

Abbie Shores

5 Days Ago

I'd give it a go

 

Rodney Frederickson

5 Days Ago

ok trying now...

 

Rodney Frederickson

5 Days Ago

just uploaded images, so far so good.

 

Rodney Frederickson

5 Days Ago

not working on mobile (phone or tablet) though :(

 

Rodney Frederickson

5 Days Ago

and now it doesn't work in desktop browser. Logged back in - images not there :(

 

Jessica Jenney

5 Days Ago

I am seeing 2 slides from my desktop, Rodney

 

Rodney Frederickson

5 Days Ago

Hi Jessica,

I'm looking again, after clearing cache & history, and I see them too now - desktop & mobile.

Fingers crossed ;)

 

Rodney Frederickson

5 Days Ago

and it just stopped working in my browser & phone :(

Abbie,

Any thoughts?

 

Jessica Jenney

5 Days Ago

Now 2 blank slides. If I was having this problem I would just disable the slides for now. Maybe put your bio on top for now? Some people don't even use the slides.

 

Rodney Frederickson

5 Days Ago

Yeah, it's choppy - working & then not working. The difference being that I'm not continually logging in & out anymore.

So hopefully that's a good sign.

I haven't officially announced my AW site to my network - only a few friends.

First impressions are everything. So I'll wait until this is fixed.

FYI - professionally, I design digital products (i.e. websites, applications, etc.). Been doing so for the last 20years, so my standards on what I put out there is a little high :)

Thanks

 

Mark Andrew Thomas

4 Days Ago

Mine are not showing up either. Just blank spaces where the slides should be.

EDIT: Now seems to be working. It was just waiting until I changed everything back to the default slides so now I have to go back and replace with mine lol.

EDIT: Now back to not working...

 

Rodney Frederickson

4 Days Ago

Hi Mark,

yeah, it's been on & off for the last couple of days for me.

Hope it get's fixed soon.

 

Abbie Shores

4 Days Ago

This is being fixed very shortly

 

Rodney Frederickson

4 Days Ago

awesome! - Thanks Abbie!

 

Rodney Frederickson

4 Days Ago

Hi Abbie,

So far, the last hour, everything has been working lovely this morning :)

Just want to confirm we are good to go ?

 

Jessica Jenney

4 Days Ago

I just uploaded new slide and it disappeared!

 

Jessica, I'm seeing a slide with three framed pieces on a wall behind a contemporary table and chairs.

 

Jessica Jenney

4 Days Ago

I uploaded them again so I'm hoping they stick!

 

Rodney Frederickson

3 Days Ago

Jessica, I see the slide as well - desktop & mobile :)

My slides have been working consistently for the last couple of hours so hope it continues :)

https://rafrederickson.art

 

Abbie Shores

3 Days Ago

He's not got back to me yet but he often fixes things when I tell him about them, but doesn't let me know, lol

 

Mark Andrew Thomas

3 Days Ago

Custom slides still not showing consistently. Only works reliably with the default slides.

 

Rodney Frederickson

3 Days Ago

Thankfully, its been working for me since yesterday morning :)

Thanks Abbie!

 

Jessica Jenney

3 Days Ago

My new custom slide has been working consistenly. I uploaded yesterday

 

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