Website Does Not Reflect New Expectations Around Production/shipping Time For Prints
It's not surprising that all products are taking longer to produce today than they would have before the pandemic. But it seems that Fineartamerica has done nothing to update the verbiage on the website to properly set expectations about how long it will take for a print to be produced and shipped. I just called customer service and it sounds like the new time expectation is 15 business days to produce a print. Just in case anyone from fineartamerica is monitoring these forums I'd like go suggest that you update the text on your website to map to the current conditions/expectations. Thanks.
if i had to guess, it may be different depending where you live and its random. that some days the shipping is moving fine and others not as much. and its fluctuating - one day they might have all the printers,and other they might all be sick.
so i'm guessing that's why its not affirmative. it should be noted if it isn't, that there may be delays due to covid.
That’s my doubt also... do you know if the shipping costs are buyers responsibility? I signed in, posted my paintings but I have no idea how much is the taxes the website charges dos any sale.... must confess I am a little lost here...
Thanks, all, for your suggestions. I didn't know about the monthly suggestion thread so I'll add to that. I must have missed the "ready to ship" date when I placed the order, but I'm also accustomed to being able to look up a previously placed order on e-commerce sites where I would be reminded of such a fact. All I seem to have from fineartamerica is a confirmation email with a .pdf invoice that has no verbiage about "ready to ship." Thanks again for your helpful replies.
When you click the Order Details link on the order confirmation page when you place an order on your AW, it still says 3-5 business days in bold green type at the top of the page. I have brought this to FAA's attention but I don't think it's been fixed.
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