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Eric Ewing

11 Days Ago

Website Does Not Reflect New Expectations Around Production/shipping Time For Prints

It's not surprising that all products are taking longer to produce today than they would have before the pandemic. But it seems that Fineartamerica has done nothing to update the verbiage on the website to properly set expectations about how long it will take for a print to be produced and shipped. I just called customer service and it sounds like the new time expectation is 15 business days to produce a print. Just in case anyone from fineartamerica is monitoring these forums I'd like go suggest that you update the text on your website to map to the current conditions/expectations. Thanks.

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Joy McKenzie

11 Days Ago

Eric, you can put this in the August Suggestions thread here:

https://pixels.com/showmessages.php?messageid=5608774

or here if you're on FAA currently:

https://fineartamerica.com/showmessages.php?messageid=5608774

.... and then close this one

 

Mike Savad

11 Days Ago

if i had to guess, it may be different depending where you live and its random. that some days the shipping is moving fine and others not as much. and its fluctuating - one day they might have all the printers,and other they might all be sick.

so i'm guessing that's why its not affirmative. it should be noted if it isn't, that there may be delays due to covid.


----Mike Savad
http://www.MikeSavad.com

 

Clay Barros

11 Days Ago

That’s my doubt also... do you know if the shipping costs are buyers responsibility? I signed in, posted my paintings but I have no idea how much is the taxes the website charges dos any sale.... must confess I am a little lost here...

Have a nice day! 🌷


Clay Barros

 

Jessica Jenney

11 Days Ago

When you place an order it says "ready to ship" with a date. But it can easily be overlooked

 

Eric Ewing

11 Days Ago

Thanks, all, for your suggestions. I didn't know about the monthly suggestion thread so I'll add to that. I must have missed the "ready to ship" date when I placed the order, but I'm also accustomed to being able to look up a previously placed order on e-commerce sites where I would be reminded of such a fact. All I seem to have from fineartamerica is a confirmation email with a .pdf invoice that has no verbiage about "ready to ship." Thanks again for your helpful replies.

 

Floyd Snyder

11 Days Ago

Claudia Monica, none of those things are really anything you need to concern your self with.

You are not the retailer. You are only licensing your images to FAA for use on the product they sell.

Looking at FAA from the right perspective

https://fineartamerica.com/blogs/looking-at-faa-from-the-right-perspective.html

 

Floyd Snyder

11 Days Ago

I would think anyone that hasn't been living under a rock for the last 6 months wouldn't need a disclaimer by now. But yet we see it even from FAA members almost daily.

 

... but people love to be under rocks Floyd... ;-)

 

David M Bridburg

11 Days Ago

Yep everyone knows the score.

This fall may get crazier yet.

May is an operative word.

Dave Bridburg
Bridburg.com
Post Modern Gallery

 

Mike Savad

11 Days Ago

now if its overnight shipping, that should be explained, i think that may be the biggest issue.


----Mike Savad
http://www.MikeSavad.com

 

Susan Maxwell Schmidt

11 Days Ago

When you click the Order Details link on the order confirmation page when you place an order on your AW, it still says 3-5 business days in bold green type at the top of the page. I have brought this to FAA's attention but I don't think it's been fixed.

 

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