Looking for design inspiration?   Browse our curated collections!

Return to Main Discussion Page
Discussion Quote Icon

Discussion

Main Menu | Search Discussions

Search Discussions
 
 

Louis Dallara

7 Days Ago

Coffee Mugs Wrong Color Background

I've ordered 6 coffee mugs for myself as gifts, They came with the wrong color background. the default color background is light grey.
For some reason the choose brown and this makes the image very dark.
I think the default should be White.
Shipping them back and will eat the $12.00 shipping. RMA #36540
I will order one with white and see if this corrects the white balance on the image.

Reply Order

Post Reply
 

Gill Billington

7 Days Ago

Why not contact customer service with your order number and upload your photo. You may not have to send them back if it is a mistake.

 

Jessica Jenney

7 Days Ago

Many times I change the default color on products. They are not always the best choice. Did you check the purchase you made behind the scenes to see what the color was? At that point you could have cancelled the order. You can show that to Customer Service

 

Louis Dallara

7 Days Ago

Gill, I already contacted customer service.

Jessica, yes I have already checked the the order.

I have odored another one to see what happens this time.

I'm waiting CS to get back to me.

So far all they said was, don't send them back.

 

Louis Dallara

5 Days Ago

Gill & Jessica;

First of all I never change the background because it could effect the colors of the photograph. You see I'm a Photographer so the "The image Matters"
This makes me different than a artist who is creating his own art. In this respect I'm a SOOC photographer. ( Straight Out Of The Camera)
I also color profile my camera and monitor with Xrite Color profile & checker.

Anyway the story continues, I got an email from customer service saying they have checked and I screwed up and provided no evidence.
Hummm.

Maybe I did some how, but the bottom line the quality of the product and I order a test cup to see what happens.

I have lost my faith in FAA

 

Abbie Shores

5 Days Ago

I am interested in why you have lost faith

You were refunded
You did not have to return them
They were exactly what you ordered


How did we screw up?

 

Louis Dallara

5 Days Ago

Hello Abbie;

My question to you would be, Does quality matter?

Quality can not be defined, Quote from "Zen in the Art of Motorcycle maintained".

But I know it when I see it. The only way I can measure it from a POD site is to order my own work and
see if it meets the https://www.loc.gov/preservation/care/mat.html Library of Congress Guidelines,
because when I take my framed prints from FAA to an Art Gallery they judge the quality to see if they except the work into the Gallery or Gallery Show.

IMHO: Quality Trumps Sales.

BTW I don't sell to Walmart lmao Do you have Walmart in UK?

Make a great day! Cheers!


 

DK Digital

5 Days Ago

Depending on the width of the image it may not be clear on the preview what the color of the background is. This is why when I upload an image I always set the default background on mugs to white. I agree with you on this point, I also wish FAA would make white backgrounds automatic, instead the program guesses an appropriate color and IMO it almost always picks an awful one.

 

Jessica Jenney

5 Days Ago

Louis the default background color is not always my choice of color, so I do change it at upload. Of course the customer can also change it. Being a photographer has nothing to do with the background color. Sometimes the background color is too saturated or bright and overwhelmes the image.

 

Post Reply

Please login before posting a reply to this message.   If you do not have an account on Fine Art America, click here to create one!

Username

Password