I've ordered 6 coffee mugs for myself as gifts, They came with the wrong color background. the default color background is light grey.
For some reason the choose brown and this makes the image very dark.
I think the default should be White.
Shipping them back and will eat the $12.00 shipping. RMA #36540
I will order one with white and see if this corrects the white balance on the image.
Many times I change the default color on products. They are not always the best choice. Did you check the purchase you made behind the scenes to see what the color was? At that point you could have cancelled the order. You can show that to Customer Service
First of all I never change the background because it could effect the colors of the photograph. You see I'm a Photographer so the "The image Matters"
This makes me different than a artist who is creating his own art. In this respect I'm a SOOC photographer. ( Straight Out Of The Camera)
I also color profile my camera and monitor with Xrite Color profile & checker.
Anyway the story continues, I got an email from customer service saying they have checked and I screwed up and provided no evidence.
Maybe I did some how, but the bottom line the quality of the product and I order a test cup to see what happens.
Quality can not be defined, Quote from "Zen in the Art of Motorcycle maintained".
But I know it when I see it. The only way I can measure it from a POD site is to order my own work and
see if it meets the https://www.loc.gov/preservation/care/mat.html Library of Congress Guidelines,
because when I take my framed prints from FAA to an Art Gallery they judge the quality to see if they except the work into the Gallery or Gallery Show.
IMHO: Quality Trumps Sales.
BTW I don't sell to Walmart lmao Do you have Walmart in UK?
Depending on the width of the image it may not be clear on the preview what the color of the background is. This is why when I upload an image I always set the default background on mugs to white. I agree with you on this point, I also wish FAA would make white backgrounds automatic, instead the program guesses an appropriate color and IMO it almost always picks an awful one.
Louis the default background color is not always my choice of color, so I do change it at upload. Of course the customer can also change it. Being a photographer has nothing to do with the background color. Sometimes the background color is too saturated or bright and overwhelmes the image.
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