I ordered my prints on Nov 19 2020. I left for Mexico on November 26, 2020. I still had not received my order. WE got home from vacation December 23, 2020. I opened my box of 2 canvas wrapped prints. One of the prints was put on wrong..Instead of lengthwise it was put on width wise and is very distorted. The hanger was put on lengthwise also. Here is a pic of the print. It is not correct, look at the correct print, it is "Sorrow" from Michael Tolleson. I am afraid that since the 30 days is up, I will not get this resolved. I just want a replacement. Will they bend this 30 day rule?? Thanks
Thanks all. I did call customer service on Dec 23, 2020. The lady said someone would get with me in 24 to 48 hours.. Well its Dec 27 today and I havent received anything via email or phone. PS Mike..there is an elbow on the one side of the canvas that shouldnt be there.. weird for sure. I did put in a support ticket also. I don't think the lady on the phone undestood my problem with the print. I am glad I could down load it and show all of you. I also sent pic via the support ticket. Hopefully tomorrow I can get some resolution. Thanks.
Nobody is getting back to me on this print that was made the wrong way. I am getting a little upset. Seems I always have to change my password everytime I come on this webpage. I got one email and sent them a pic of the pic and receipt. No one has gotten back to me since.
People!! People!! I just got my replacement print and it is still wrong..Exactly like the other one..WTH??
Sorry Abbie Shores it is not dealt with.. Grrrrrrrrr I resent everything AGAIN!!!
The hangar was put on so the print hangs longwise..does that count? Not only is my print named "Sorrow" I am having quite a bit of "sorrow" dealing with this.
And everytime I come on this site I have to change my password.
HELP !!! PLEASE!!
i wonder if something is wrong with that file. but i can't imagine what other than some weird format issue. like i wonder if the printer see's the graphic on a screen vs what comes out, because this really sounds like a file issue more than a new stretching method.
There was no way to choose landscape setting or portrait when I ordered. It is very distorted too, compared with the actual print..It is on the top of this discussion posted by David Dehner. That is the print I was expecting, Funny thing the hanger was put on so that it should hang lengthways, but the print is width wise..You think someone would notice that? I bet it is the file. Thanks for the discussion, I am frustrated.
though one would wonder why the printer didn't say anything after it was made. that kind of bugs me. it makes me wonder if the printer should have another quality check, does the picture match the thing printed. i would think that would be the first thing i would check.
now you'll have to buy a fun house mirror with the right curves to make the painting look proper.
i don't get how that worked though, because i've never seen a properly rotated image. usually if its sideways then that's how it is. i wonder if we should tell the printers to double check the actual image.