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Judith Morales

23 Days Ago

Border Matt Color After Submission

Hi everyone! I uploaded an image and made the border a color. I realized after submitting that white would be best. I deleted the image and reloaded it. It still comes up with a colored matte border. I cannot find a way to make this change when I try to edit the image further. Does it take some time for the site to react and make the change or must I rename it or is there a way to go back to plain white on all product items? Thank you! Jude

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David Dehner

23 Days Ago

Yes it could take 24 to 48 hours

 

David Dehner

23 Days Ago

The only way to make it happen quicker is to delete the whole thing and then re-enter everything under a different title even if it's just one word different or a number or a letter added

 

Judith Morales

21 Days Ago

Thank you David, you are kind to help. I appreciate your thoughtfulness and your expertise!

 

Val Arie

21 Days Ago

I just happened to see this and thought I might mention (before you get too involved with this) that any image that is purchased as a print will automatically have a white boarder if it is not stretched or framed.. So if you add a white boarder and have it printed you will end up with two white boarders. Hope that makes sense to you.

Perhaps you know this and want a boarder for some other reason - if so disregard what I have said.

 

Judith Morales

20 Days Ago

Thanks Val, that is what I was challenged with today. I wanted to not have any border on the framed prints and it seems automatic. I see the other options do not have a border so I guess I will go with it. I'm new and I have deleted and uploaded the same two images a few times trying to solve this, so thanks again!!

 

Gill Billington

20 Days Ago

If you are seeing a border after uploading it sounds like you are uploading a png file. That has a transparent area around it and is more suited to use on products like T-shirts.

For the main image the transparent area has to be filled in with a colour so it is better to upload a jpg.

 

Val Arie

20 Days Ago

Judith - here is one id did that sort of has a boarder. If you click through the different options you can see how that reacts. The boarder that FAA automatically adds is a 1" white boarder that is only seen on unframed rolled prints. It is put there for future framing options - when you order prints rolled in a tube is the only time you will see that.

 

Judith Morales

20 Days Ago

Yes, Gil, thanks. It is a png, good information to know. I will fix that-I just understood that png printed better than jpeg. And Val thank you again, I am going to explore your shop and look for it!

 

Val Arie

19 Days Ago

Judith - except for photographs all my images are PNG files - there is no need to change them.

Gill - To have transparency on a PNG you have to put it there - it is not automatically a transparent file. Actually mostly all I work with are PNG and I still do not know how to make one with transparency.

 

Gill Billington

19 Days Ago

Val you just have to just merge the layers. If you flatten the image it will not be transparent.

 

Judith Morales

17 Days Ago

Thanks everyone, yes, I discovered png or jpeg works the same. When I load any image, the first image comes with a matt and I am forced to select a color and change the size if I want. So, presently I have one image that I need to delete and upload under a different name because it has an unattractive border. I am waiting to see if the FAA system changes it to a white and narrow one after a day or so because I actually did reload it and made those changes. I would say that FAA could make the system of allowing the artist to change the matt without having to delete and upload again and maybe I will make that suggestion. (Being forced to use it-I made a couple of bad choices and once they are up, you can see that) It's taken me a few days to load a second image because of this but now, soon... haha I think I know to make them all white and the most narrow selection they offer. It has been a bit frustrating but I suppose everyone new must learn the basics.

 

Gill Billington

17 Days Ago

I am a bit confused. It sounds like you want to put a border round your image. I don’t think having a border on a print is a very good idea.

When someone orders a matted or framed image the border gets overlapped by about a quarter of an inch and when a canvas is stretched the border will will be pulled slightly over the edge.

Also when someone orders mirrored sides to the canvas the border with be printed again on the sides and will look very odd. If you upload a jpg you don’t get a border.

 

Val Arie

17 Days Ago

Gill - Thank you - one of these days I will learn to use layers.

Judith - I agree with Gill. Putting a boarder on your images I do not understand. You have many different options for matt colors and having a boarder on the image itself is not necessary. Also FAA will not change the colors of your image boarder - that is part of your image. If you want it there it will print only in the color you made it.

 

Judith Morales

17 Days Ago

Dear all, actually I don't want a border. I don't make a border. It is there automatically when I first upload an image, it forces me to select a color and size. FAA already has selected a color and it's fairly big, so I think I solved the problem selecting white (not the color they choose) and make it very narrow so that it is barely there. The other prints like poster or canvas do not have it. Only the 'art print' in a black frame. Thanks everyone!

 

Gill Billington

17 Days Ago

You must be uploading a png file then and not a jpg!

You need to open it in editing software, flatten it and re-save it as a jpg.

 

Judith Morales

14 Days Ago

Thank you Gill. I'm really new as a digital artist and self taught, but tips like you offer will help me improve. I appreciate it.

 

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